Terms and Conditions

1. Introduction

2. How the contract is made

• An enquiry via the form, email, phone or Instagram is non-binding and does not create a contract.
• Based on your enquiry we send you an offer with the scope of the website, the price and the delivery date.
• The contract (a contract for work) is made when you accept the offer in writing – a reply by email is enough. We confirm the contract by email.
• Contracts are made in Czech (or in English on request). We archive the contract (the offer and these terms) and send it to you on request.
• Each party pays its own costs of distance communication (internet, phone); they are no different from standard rates.

3. Price and payment

• The price in the offer is binding. Prices on this website are starting prices (“from”) and are shown both excluding and including VAT. For consumers, the final price is always the price including VAT, and the offer states it first.
• The price consists of two stages: 1. the website design (50% of the price) and 2. completing and launching the website (50% of the price). The deposit corresponds to the price of the first stage.
• The first stage consists of these steps: initial consultation, questionnaire and analysis (10% of the price), website texts (15% of the price) and handover of the first design (25% of the price), unless the offer states a different split. If the contract ends earlier, the work done is the sum of the completed steps; for a step in progress, it is based on the time actually worked, up to that step's share of the price.
• Before work begins you pay a deposit of 50% of the price, i.e. the price of the design. We start once it reaches our account.
• The remaining 50% is paid after the finished website is handed over for approval (section 4), before it goes live on your domain.
• Payment is by bank transfer against an invoice (a deposit invoice for the deposit), due within 14 days. We issue a tax document for the received deposit.
• For late payment we may charge statutory late-payment interest under Government Regulation No. 351/2013 Coll.
• Work beyond the offer (extra rounds of changes, new pages or features) is always priced up front and done only after you agree.

4. How the work proceeds and handover

• The delivery date is stated in the offer. It runs from the moment the deposit is received and we have the materials needed to start.
• The price includes 2 rounds of changes to the design. Small fixes (a typo, new contact details, swapping a photo) don't count towards them.
• You supply the materials we need (e.g. logo, photos, company information, domain access) and are responsible for having the rights to them and for their content being lawful.
• If you delay supplying materials or feedback, the delivery date moves by the length of your delay.
• We hand over the finished website for approval at a preview address. Within 7 days you either approve it or tell us what needs fixing; we fix reported defects free of charge.
• If you don't respond within 30 days of the handover for approval, even after a reminder by email, the website is considered handed over and the rest of the price becomes due.
• Once the full price is paid, we launch the website on your domain.

5. If the price is not paid or you cancel

• If the remaining price is not paid within 14 days after it falls due, we may withdraw from the contract. The website then won't be launched and you gain no rights to it.
• For businesses, the deposit becomes non-refundable once the first design has been handed over, even if you cancel the contract or don't pay the rest of the price. If the contract ends before the design is handed over, we keep the part of the deposit that matches the work already done (section 3) and refund the rest.
• For consumers, we keep only the part of the price that matches the work actually done (section 3) and refund any difference within 14 days. Once the first design has been handed over, the work done corresponds to the price of the first stage, i.e. 50% of the price.
• If the website is already live and an invoice is more than 30 days overdue, we may suspend its hosting after a prior warning until it is paid.

6. Copyright and licence

• Once the full price is paid, you receive a licence to use the website for every purpose it was made for, without time or territorial limits, including the right to modify it or have someone else modify it. We hand over the source code on request.
• We won't sell the design made for you to another client. We may keep using general parts of code and methods that we use across projects.
• The website may include third-party works (e.g. fonts, icons, stock photos, open-source libraries), which are governed by their own licences.
• We may show the finished website among our references. If you'd rather we didn't, just let us know.

7. Hosting and domain

• We host the website free of charge for as long as we run it for you.
• We aim for uninterrupted operation but can't guarantee 100% availability, for example during an outage at an infrastructure provider.
• We may end hosting with 3 months' notice. In that case we hand over the source code and help you move the website elsewhere. We may suspend hosting without notice if the website contains unlawful content or threatens security.
• You register and pay for the domain, and it is held in your name. We help you set it up.

8. Withdrawal by consumers

• Any clear statement is enough, for example an email to info@rednify.com. You can use the model form below, but you don't have to. The deadline is met if you send the notice before it expires.
• If you want us to start work within this period, we ask for your express consent (email is enough). If you then withdraw, you pay a proportionate part of the price for the work done up to that point. If you withdraw after the first design has been handed over, this proportionate part is the price of the first stage, i.e. 50% of the price (section 3).
• If, with your express consent, we complete the website before the period ends and you have acknowledged that you thereby lose the right to withdraw, you can no longer withdraw (Section 1837(a) of the Czech Civil Code).
• We refund you within 14 days of withdrawal, using the same payment method you used, less any proportionate part of the price under the previous point.

9. Defects and complaints

• We are responsible for the website matching the contract and being free of defects at handover.
• Report a defect without undue delay after you find it, ideally by email to info@rednify.com, describing what doesn't work. Consumers can claim a defect that appears within 2 years of handover.
• We confirm receipt of a complaint by email. We settle a justified complaint free of charge – usually by fixing it – without undue delay and, for consumers, within 30 days at the latest unless we agree on a longer period.
• Changes caused by you or a third party modifying the website, and content you supplied, are not defects.

10. Liability

• We are not responsible for content you supplied or for how you use the website after handover.
• For businesses, our liability for damage is limited to the price of the work. This limit does not apply to harm caused intentionally or through gross negligence, or to harm to a person's natural rights. For consumers, liability is not limited.

11. Complaints and out-of-court dispute resolution

• Send complaints to info@rednify.com; we deal with them without undue delay.
• Consumers have the right to out-of-court dispute resolution. The competent body is the Czech Trade Inspection Authority (ČOI), adr.coi.cz, email adr@coi.cz.
• Compliance with consumer protection duties is supervised by the Czech Trade Inspection Authority (www.coi.cz), and personal data protection by the Office for Personal Data Protection. How we process your personal data is described in our privacy policy.

12. Final provisions

• Our relationship is governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.) and, for consumers, the Consumer Protection Act (Act No. 634/1992 Coll.).
• Email counts as written form.
• We may change these terms. Contracts already made are governed by the version in force when they were made.
• These terms are effective from 19 September 2026.

Model withdrawal form